Made in the UK from 100% recycled polypropylene
Made in the UK from 100% recycled polypropylene
Send the team your project details and choose technical support where a build-up or load needs review.
Who to ask
Most messages to X-Grid are really a technical question wearing a sales coat. “How much do I need?” depends on the area and the cut losses; “will it take my caravan?” depends on the load and the ground; “what gravel?” depends on the finish and the drainage. Send the site details and the message answers itself — the same details the configurator asks for: the area, the heaviest vehicle and how often it will use the surface, how the ground behaves after rain, and where the water will go.
For straightforward purchasing, an approved seller is the fastest route and the stockist page lists them. For anything to do with specification, unusual ground or loading, a planning or building-control submission, or a stockist enquiry, the technical team is the right door.
What helps
A few details turn a back-and-forth into a single reply: the area in square metres or a rough sketch with the longest run; the heaviest thing that will ever use the surface and how often; whether the ground is soft, wet or made-up; and a couple of photographs if it looks unusual. If you already have a build-up in mind or a specification from a designer, send that too — it is quicker to confirm or correct a proposal than to start from nothing.
Every message reaches a person who can read a section drawing, and every answer carries the same evidence rule as the rest of this site: a figure is given with its method or its approval status, or you are told it is not yet approved.
What to expect
Messages are answered by the technical side of the business, which is why the reply tends to arrive as a build-up rather than a price list. Expect the answer to confirm the layers, the depths that matter for your traffic and ground, and the quantities those imply — or to ask the one question that was missing, and then answer properly. If your project falls outside published guidance, the reply will say so plainly and set out what a review would need to cover.
That is also the route to everything this site promises but cannot fit in a page: a written build-up for a planning or building-control submission, a document in a different format, a confirmation of test conditions, or an honest statement that a figure is not yet approved. None of it is conditional on buying through us, and none of it is padded to sound more certain than it is.
If you are not sure whether you have a sales question or a technical one, send it anyway. Working out which is which is part of the job, and it is quicker done here than by you reading every page first.
